Microsoft is run by a bunch of clowns and hacks…
This whole thing started about a month ago. I purchased a new XBox hard drive to replace the almost full original 20GB drive. The problem was that the new hard drive didn’t have any means of transferring the content from the old one. Seeing as how a friends hard drive came with such a cable, I found this odd. I borrowed his cable, but apparently cables are only made to work once — because in the sense of preserving resources and not wasting money on useless production costs, this makes perfect sense. This is where things started to go bad.
This is what I've been waiting a month for.
I called XBox, using the friendly 1-800-4MY-XBOX phone number. The number obviously dropped me off in a phone bank in India. No big deal. The guy seemed friendly enough. He explained that indeed the cables only work once but he’d be happy to have a Data Migration Kit (that’s Microsoft speak for fancy USB transfer cable) sent to me free of charge. I went through all the details with him and he gave me a fancy reference number. Enter problem two.
The reference number is a nice gesture, but for the life of me I was unable to find any place on support.xbox.com that allowed me to enter a reference number and find out the status of my “order.” Whatever, the guy said it could take up to 4 weeks to arrive. Ridiculous, I know, but it’s Microsoft. What else is new?
Unfortunately the story escalated today — rather three days ago when this was actually written. Bored, I called Microsoft back to check up on the reference number. Guess what, the order was never actually processed. There was some sort of “error” that caused the order to not be placed. Instead of fixing the “error” nothing was done about it. So here I am, still without a cable and a brand spanking new reference number for a new kit. Of course, I still have no ability to check this number without calling India back, but hey, at least they gave me that number.