Justin Cox
Dreamhost Customer Support Rocks
Yesterday I was having an issue with the DNS A-Record for a sub domain on my hosting account. [To technical for you? Don't worry, that's all the techno-babble for this post.] I knew the solution had to be simple but I couldn’t figure it out. So I searched the Dreamhost Support Forums which proved to be less then fruitful. Knowing I couldn’t possibly be the only person with this issue, I searched Google. Again, strangely, I didn’t come up with anything very informative. So I decided to use the Dreamhost ticket system and send in an email.
In this system you can assign a priority status to your message. I chose the third option of five, pretty middle of the road. It basically said I can’t really do anything until you respond, so please respond ASAP. And they did. Within five minutes Seohee S responded with a clear answer and instructions on how to implement it. To put it into perspective, the automated response that came promising a response from a customer service agent came four minutes AFTER the response arrived. Don’t believe me? Check it out:
Needless to say I was impressed. Granted, my problem wasn’t very complicated and pretty simple to solve, but to respond so quickly that late at night was pretty cool. It’s nice to see a company respond in such a timely and effect manor.
Cheers Dreamhost.
10/7/09
Sam
DreamHost had some rough years in 2007 & 2008 regarding reliability. They seemed to have cleared that up quite a bit. 2009 has been solid.
They’re customer support has always been terrific. If Josh ever stops writing the DH Newsletter, I’m done. That thing is hilarious and makes the character of the company.
to Sam